You’re checked in — we’ve got the rest covered. From room info to pub hours, dining, facilities and local tips, everything you need is right here.
Make yourself at home.
Need something? Want something? Planning something? Guest Services has you sorted.
Open daily from 8:00am – 8:00pm
Check-in from 2:00pm – 12:00am
Arriving late? No stress – just give us a buzz before you arrive.
For after-hours check-in, please see a member of staff in the Gaming Room – access via Eyre Street entrance or through the Beer Garden
If you need assistance after reception hours, please call [xxxx] to reach our guest services team.
Alternatively, head down to the pub and chat with our team – we’re always nearby and happy to help.
Standard check-out is 10am.
Need a little extra time? Late check-out is subject to availability and may incur a small fee – just have a chat with our friendly front desk.
Heading off early? Too easy. Drop your key off at reception in the key box or lock the key in your room, and you’re on your way.
Fresh rooms daily.Staying a week or more? Linens refreshed every 3 days – easy as.
After a few more pillows or blankets? Just chat to the team at reception.
Rubbish is emptied daily from all rooms, larger bins are located throughout the outdoor areas.
You’ll find the guest laundry on Level 1 near Room 234. It’s coin-operated, and if you need change, just pop by reception or any bar – our team will take care of you.
Available at reception during opening hours — sorted.
We’ve got free on-site parking available, but spots are limited — so if you snag one, make it yours.
Just let reception know your rego and you’re all set.
Pool Hours: 8am – 9pm daily.
Kids must be supervised by an adult at all times.
Grab a bite and something cold from the bar, or order straight to your sun lounger via QR code.
(Please no glass poolside – let’s keep it safe for everyone.)
We’ve got sun loungers, shaded areas, an outdoor shower, and pool towels waiting in your room.
Extra towels are available from reception – a fee applies for any lost pool towels.
Soak up the sun, sip something cold, and settle into the Hotel Allen way of life.
And if you’re loving the vibe, check out our Hotel Allen merch – available on site for a little piece of Allen to take home.
No gym on site, but you’ve got options nearby:
Castle Hill – free walking tracks (1km | Castle Hill Base)
Outdoor Gym – free (350m | The Strand)
The Yard Gym – single classes & 1-week holiday passes (1.6 km | Flinders St)
Townsville Sports Precinct – casual entry available (1.1 km | Burke St)
Network: Pub-Free-Wifi
Password: Hotel101
Easy, free and fast – no dramas.
Please note, there’s no lift access to first-floor rooms — stairs only
Cots and rollaway beds are available on request, with limited numbers. Please note the rollaway beds come with a fee.
Just chat to reception, and we’ll do our best to get you sorted.
We love a good time — but the best place to party is in the pub, not in the rooms.
Please keep noise down in accommodation areas so everyone can enjoy a good night’s sleep.
Service animals only — no other pets permitted.
For everyone’s comfort, all rooms and indoor areas are smoke-free.
Designated smoking areas are located in the beer garden, gaming room, and at the front of the sports bar.
Please note that valuables are the responsibility of guests as rooms don’t have safes.
Keep your belongings close and enjoy your stay worry-free.
Please don’t feed the seagulls, ibises, or other wildlife – they prefer to fend for themselves!
The Allen is a proper local – lively, full of cheers, and always buzzing.
If you’re staying with us, please keep the noise down near rooms so everyone can enjoy a good night’s sleep. Good times are welcome, late-night shouting isn’t!
Order straight to your room via the in-room QR code.
Available during kitchen hours: 11am – 9pm.
Big comfort, zero effort — night in, sorted.
The heart of Hotel Allen. Cold beers, proper pub feeds & family-friendly spaces. This is where locals meet and visitors feel like locals.
Make your stay even better with The Pass app.
Free to join – get $10 off your first food & beverage order at the pub.
Earn $1 back for every $10 spent and unlock member-only offers.
With 200+ pubs and bars nationwide on The Pass, it’s your passport to discovering new favourites wherever you go.
We highly recommend our friends next door at Tide Cafe if you’re after a hearty breakfast or light snack for the road – checkout their website for opening hours and menus
Tide Cafe – 46 Gregory Street
When you head out to the street from reception, take a left and you can’t miss it!
Live tunes, daily specials, and local faves — there’s always a bit of magic happening at The Allen.
See what’s going on.
Easy family time at The Allen!
The kids’ playground sits right inside the beer garden, just off the bistro — keep an eye on your little adventurers.
High chairs, a dedicated kids’ menu, pram access, and change tables all make life a bit easier for grown-ups too.
Around on the weekend? Checkout our kids entertainment schedule.
Good food, cold drinks, and plenty of room to settle in.
From laid-back lunches to long arvo sessions, it’s the kind of space that suits everyone – families, mates, and anyone chasing a proper local vibe under the North Queensland sky. The beer garden even has a kids’ playground, so little ones can play while the grown-ups kick back and enjoy the sunshine.
Big screens. Cold beers. Proper local energy.
Catch every big game live in the heart of Hotel Allen — the kind of place where the atmosphere’s as good as the action, and the welcome’s always warm. Game on.
Opening hours:
Monday – Saturday: 10am – 3:30am
Sunday: 10am – 1:30am
Opening soon on-site for easy takeaways!
Airport Shuttle:
The Airport Shuttle runs daily and connects the airport to city hotels, aligning with all major flights. Bookings are essential.
Townsville Shuttle Service +614 781 60 036 Website: shuttletsv.com.au
Townsville Shuttle Service also services the ferry, hotel and door to door services
Coaches:
Coaches arrive/depart from Sealink Terminal, 2 Sir Leslie Thiess Dr
Local Buses:
The Warbuton St bus stop services routes 215 (Aitkenvale, Currajong, Castletown Shopping Centre, Garbutt, Townsville City bus hub – Ogden St) and 205 (Aitkenvale, Castletown Shopping Centre, Garbutt, Townsville City bus hub – Ogden St)
The 206 route can be accessed from Eyre St (Pallarenda, North Ward, Ferry Terminal, Townsville City bus hub – Ogden St)
Taxis:
Black & White Cabs: 133 222
13 cabs: 13 2227
In any emergency, dial 000 immediately.
For any other urgent issues in the hotel, contact reception – we’re here to help 24/7.
Check the after-hours section above for contact details.
For non-emergency
Doctors – Health and Wellbeing Centre, North Ward (+61 7 4772 4144)
Hospital – Townsville University Hospital, Douglas (+61 7 4433 1111) available after hours
Pharmacies – Star Discount Chemist, North Ward Shopping Centre (+61 7 4721 2211)
Dentists – 1300Smiles, Belgian Gardens (+61 7 4771 486)
Police – North Ward Beat (+61 7 4759 9777)
Health Advice 24/7 – (13 HEALTH or 13 43 25 84)
Fire & Rescue – (+61 7 4796 7480)
Welcome to the tropics. If severe weather is forecast, our team will provide clear guidance and updates.
It is difficult to predict what these storms are going to do, so our team will keep up to date and provide information and advice.
Some sea creatures in North Queensland waters can be very dangerous, including marine stingers. Stinger season is at its highest from November to March.
Bluebottles and other jellyfish (non-tropical stingers)
Non-tropical stingers live in waters all around Australia’s coastline. Bluebottle stings are the most common jellyfish stings in Australia.
Symptoms are: intense pain straight away, redness at the site
To treat a sting:
Get help from a lifesaver or lifeguard if possible.
Wash any tentacles off the skin with seawater, not fresh water.
Soak the affected area in hot water (no hotter than can be easily tolerated) for 20 minutes to relieve the pain.
See a doctor if the pain or symptoms gets worse.
Tropical Marine Stingers
Tropical stingers (jellyfish) live in tropical waters along the coastline of Northern Australia. The most dangerous are the box jellyfish and Irukandji.Signs to watch for
Symptoms are:
Box jellyfish: severe pain, seizures, trouble breathing, cardiac arrest
Irukandji: severe back or muscle pain, headache, chest or abdominal pain, nausea, sweating, anxiety, restlessness, or trouble breathing
If stung:
Call triple zero (000) and ask for an ambulance.
Get help from a lifeguard if possible.
If unconscious, start CPR.
Pour or spray vinegar onto the sting for at least 30 seconds.
If vinegar isn’t available, carefully remove tentacles and rinse with seawater – never use fresh water, alcohol, or methylated spirits.
If someone is in serious trouble – having trouble breathing, unconscious, or experiencing cardiac arrest – call triple zero (000) immediately and ask for an ambulance.
Stay safe, and enjoy the tropical waters responsibly.
Futher Queensland Health Information:
Queensland Government
Health Direct
Evacuation instructions are located on your room door – take a moment to familiarise yourself when you arrive.
When the alarm sounds, please make your way calmly to the nearest evacuation point, depicted on the diagram on the rear of your door, and await instruction from team members or emergency services.
If anyone is injured or a life is in danger, call 000 immediately.
TBC
From reef to rainforest, beaches to lookouts – you’re in the perfect spot at Hotel Allen.
Top Tip: Catch the sunset at Kissing Point Boardwalk – it’s practically named for it, and trust us, the view doesn’t disappoint.
Local Highlights
Castle Hill: Scenic lookout and walking tracks for the best panoramas of Townsville.
The Strand: Foreshore, water park, and rock pools – perfect for a sunny day out.
Family attractions: Like the Museum of Tropical Queensland, ideal for curious minds.
Nightlife: Catch a gig at The Warehouse.
Check out our full recommendations and distances to amenities and attractions here.
Allen’s Top Pick: Museum of Underwater Art (MOUA) — the only underwater museum in the Southern Hemisphere, and one of the most extraordinary exhibitions on Earth. You won’t want to miss it.
An easy day trip and absolutely worth it. In 20mins you can swap city life for an island escape with reefs, wildlife and views that feel a world away.
Love the North? So do we. Explore our sister venues across the Far North
Airlie Beach – Airlie Beach Hotel
Cannonvale – Reef Gateway Hotel
Mareeba – The Anthill
Mackay – Kooyong Hotel
Mackay – Boomerang Hotel
Mackay – The Metropolitan Hotel
Please check back later, or email us with your preferred date and ideal venue.
Please check back later, or email us with your preferred date and ideal venue.
Please check back later, or email us with your preferred date and ideal venue.
